Originally posted Feb. 2, 2012, at Barefoot Pastor. Republished with permission of the author.
I’m at the Apple Store in a mall waiting for a new phone.
My phone speaker hasn’t been working right since the day I got it, and I finally realized I should get a new one. The friendly people are in the process of replacing it.
This place is hopping. Who knew this many people are in the Apple Store on a Thursday morning?
Judging by the sea of blue shirts, it looks like over half the people here work here. I was helped by a nice woman but my problem wasn’t resolved as quickly as she’d hoped.
She passed me off to someone else because she had to go to a training session. That’s right, a training session. She was professional and friendly. Communicated exactly what I needed.
When she handed me off, the new person also greeted me with warmth and invited me to come over and wait near him so he could keep an eye on me.
Back at church, we’re in the process of envisioning our new space and we’re always trying to figure out how to be more genuinely welcoming, how to connect with people appropriately and lovingly.
We have a lot to learn from these Apple folks, including that they have training sessions to make sure they know their stuff.
Yes, I know, I know that selling computers is different from welcoming people to church.
On-message and friendly
I know that there’s a message that the Apple folks need to convey without any deviations, and there’s probably disgruntlement among the ranks. Still, I admire the energy in here. I am impressed by the friendly professionalism.
And there are so many people in here. If my phone worked, I’d take a picture.
Everyone is in this store because they know what they want and they know where to find it. Some are just looking; some have appointments; some have very specific hopes for what they’ll find.
I have a feeling it would be easier for most people in the world to explain why someone would get up on a Thursday morning and go to the Apple Store than it would to explain why someone would get up on a Sunday morning and go to church. Hmmmm.
My waiting time is up — I’m going to get the help I came for. Peace and joy.
Find a link to Sarah Scherschligt’s blog Barefoot Pastor at Lutheran Blogs.